Quotation Specialist
The Quotation Specialist delivers excellent customer service by efficiently managing customer inquiries and developing accurate, complete quotations primarily related to reconditioning services. This role is responsible for thoroughly gathering and analyzing customer requirements, identifying appropriate spare parts and technical specifications, and creating commercial and technical quotations and orders. The Quotation Specialist collaborates closely with second-level support, works with bills of material, technical drawings, and project documentation, and advises customers on Bühler standards and reconditioning recommendations. Success in this role requires strong attention to detail, timely follow‑through, and consistent, reliable attendance, along with flexibility to support additional duties as needed.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather relevant information from customers for identification and fulfilment of their needs
- Properly identify necessary spare parts and specifications for reconditioning services
- Create complete client quotations & orders for workshop reconditioning (commercial/technical)
- Process technical/commercial enquiries (feedback, pass on to 2nd level)
- Work with BOMs (Bill of material/part list), customer project documents, technical drawings, and installed base database
- Collaborate with second-level support in the quotation process
- Advise client regarding Buhler standards and recommendations regarding reconditioning for their equipment
- Arrive at work predictably and promptly
- Perform other duties as assigned
- High School Diploma is required, additional technical education is a plus
- Minimum of 3 years of experience within customer service, manufacturing, installation or service, sales
- Microsoft Office experience is required
- SAP or comparable ERP system experience required
- Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company
- Works collaboratively within a group in order to achieve a common goal
- Utilizes effective approaches for choosing a course of action for developing appropriate solutions
- Excellent interpersonal communication skills and relationship building skills; able to communicate clearly and effectively in person and in writing internally and externally
- Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines
- Presents information, analysis, and ideas in writing in a clear and concise manner; speaks clearly so that others can hear and understand what is being said
- Openness to development of new skills as well as the teaching of those skills to others, allowing the development of a well-rounded team
- Commitment to integrity and customer satisfaction
- Fluency in English; any other language is a plus
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Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.